Cancellation and Refund Policy

Cancellation Policy

1. Cancellation by You

Should You need to cancel Your Booking, You must advise Us in writing by email (to [email protected]). Your notice of cancellation will only be effective when it is acknowledged by us by email. Verbal cancellation will not be accepted. Your Deposit is non-refundable in the event of Your Cancellation.

Please Note that these cancellation charges apply if you have failed to make payment on time and we cancel Your Booking as a result. In addition, Your Booking will be treated as cancelled and the same cancellation charges will apply if You decide to change Your accommodation from one property to another.

The scale of cancellation charges payable by You are as follows:

More than 45 days: Deposit only

44 to 30 days: 50% of the total booking value

29 days or less: 100% of the total booking value

In the event that we are able to secure an alternative booking for the same apartment or villa and for the same period of time as Your booking, We will refund You the cancellation charges less the Deposit.  Any refund that is subject to bank charges or transfer charges will be paid by You.

If You do not arrive at all, we will charge you the remaining amount for the booking, payable forthwith.

If the reason for cancellation falls within the terms of your holiday insurance, You should make a claim direct to the insurance company concerned for the recovery of Our cancellation charges.

If you want to leave the accommodation early, you cannot claim back the fee for the days not staying.

2. Changes and Cancellation by Us

Whilst we will always endeavour to avoid changes or cancellations, we must reserve the right to do so. If we have to make a significant change to or cancel your booking, We will notify you as soon as possible. We will endeavour to offer you an alternative property should a significant change or cancellation occur. We regret that we cannot pay any expense, cost or loss incurred by you as a result of any change or cancellation by us. In all cases our liability is limited to 100% of the amount received from you to date corresponding only to the specific apartment or villa being affected.

In the event that we are forced by a “force majeure”  to change or cancel Your booking, We are unable to make any refunds.

In relation to covid 19 in the event you are not able to travel, (because of the government bans,flight cancellation etc.) are happy to move your reservation to another date or will refund 100% of the amount  you paid.


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